GENERAL TERMS AND CONDITIONS OF SALE
CAROLE CHABALIER CONSEIL CROISSANCE
SAS with a capital of €2,000
SIRET: 933 446 460 00026 — RCS BOURG-EN-BRESSE
Intra-Community VAT number: FR26933446460
Headquarters: 3 Rue Teynière, 01000 Bourg-en-Bresse
Email: carolechabalier@conseilcroissance.com — Tel: +33 6 29 79 66 09
Website: https://www.conseilcroissance.com
Hereinafter, " Conseil Croissance " or " the Provider ".
Article 1 – Purpose, scope and binding effect
These General Terms and Conditions of Sale (hereinafter referred to as the " GTC ") govern the sale of consulting, coaching, support, training, assessment (including DISC® type tools) and related services offered by Conseil Croissance.
They apply:
- to professional clients (companies, self-employed individuals acting for professional purposes); and
- to consumer Clients (natural persons acting for purposes which are outside their trade, business, craft, profession or agricultural activity), hereinafter referred to as " Consumers ".
All orders imply unreserved acceptance of the General Terms and Conditions of Sale in effect on the date of the order. These General Terms and Conditions of Sale take precedence over any other document from the Customer, unless otherwise agreed in writing.
For professionals: signing a quote bearing the mention "Approved" constitutes acceptance of the terms and conditions.
For Consumers: validation of the order on the site (acceptance box for the terms and conditions and/or payment process) constitutes acceptance of the terms and conditions.
Conseil Croissance may modify these Terms and Conditions; the applicable version is the one accepted when the contract was formed. New versions apply to future contracts.
Article 2 – Definitions and sales channels
Quote/B2B contract: written offer valid for 30 working days, formed when the quote is signed and the deposit is paid, in accordance with Article 3.
Online ordering: booking and/or purchase via the website and/or Wix Bookings (online payment), intended in particular for Consumers and, where applicable, for professionals.
The "Introductory Call" services offered or free of charge may be subject to specific conditions indicated at the time of booking; otherwise, these Terms and Conditions apply to the extent compatible with the free nature of the service.
Article 3 – Contract formation
3.1 Professionals (quote)
The contract is formed upon receipt of the signed quote ("Agreed and approved") and a 30% deposit of the total price including VAT, payable by bank transfer or check (or any other agreed method). Confirmation can be sent by email to carolechabalier@conseilcroissance.com. Otherwise, Conseil Croissance may not start the service.
3.2 Consumers and online orders
The contract is formed when the Customer has validated their order and payment has been accepted (or according to the terms displayed at checkout). A confirmation email summarizes the order (service, price, date/time slot if applicable).
The Client acknowledges having read the essential characteristics of the service before ordering.
Article 4 – Nature of services and modifications
Conseil Croissance may propose adjustments with the Client's agreement. Any modification resulting in a reassessment of costs will be subject to a written agreement (amendment or new order).
Conseil Croissance is bound by an reasonable-efforts obligation, unless otherwise provided by mandatory legal provision.
Article 5 – Conseil Croissance's obligations
Conseil Croissance undertakes to provide the human and material resources necessary to deliver the services with due professional care and the agreed mission, and to respect the agreed deadlines, subject to the Client's compliance with its own obligations.
Article 6 – Client Obligations
The Client provides accurate and necessary information, meets the agreed deadlines, and attends the scheduled sessions. In the event of a breach of these conditions, Conseil Croissance may suspend or cancel the service, without prejudice to any sums due under Articles 8 and 9, and subject to the Consumer's mandatory rights.
The Client guarantees the accuracy of the billing and contact information.
Article 7 – Pricing, VAT and invoicing
Prices are shown in euros.
- For Consumers and on the website: prices are displayed inclusive of VAT; the breakdown excluding VAT / VAT / including VAT is specified when VAT applies.
- For professionals: prices are listed in the quote (excluding and including VAT as stated in the quote).
Unless otherwise stated, business invoices are payable upon receipt. Any late payment by a business customer will incur penalties at the legal rate and a fixed compensation of €40 for recovery costs (Articles L441-10 and D441-5 of the French Commercial Code), without prior formal notice where permitted by law.
Consumers: the €40 fixed compensation fee applicable to business-to-business transactions does not automatically apply. In case of delay, the legal rules applicable to consumers apply.
Payment methods: bank transfer, check, credit card / online payment via the solutions offered on the website, or any other agreed method. Fees may apply in the event of a payment rejection, within legal limits.
Article 8 – Right of withdrawal (Consumers – distance selling)
In accordance with the Consumer Code, the Consumer has a period of fourteen (14) days to exercise his right of withdrawal without giving any reason, from the conclusion of the contract (online order).
Terms: Clear notice to carolechabalier@conseilcroissance.com (or attached withdrawal form / available upon request). Reimbursement of sums paid will be made no later than fourteen (14) days after receipt of the decision to withdraw, via the same payment method unless otherwise agreed.
Exception/early commencement of performance: If the Consumer expressly requests that performance begin before the end of the withdrawal period (e.g., a session within 14 days), they acknowledge that, in accordance with Article L221-28 of the French Consumer Code (service fully performed or commenced with prior express agreement and waiver), the right of withdrawal may be limited or forfeited in proportion to the service already provided. The amount due corresponds to the service provided up to the point of notification of withdrawal.
Professionals: the right of withdrawal under the Consumer Code does not apply; the cancellation rules of Article 9 apply.
Article 9 – Cancellation, postponement and absence
9.1 Professionals (excluding consumer withdrawal)
Cancellation by the Customer:
- more than 16 days before the service: no penalty;
- between 8 and 16 days before: 50% of the total amount including tax;
- less than 8 days before: 100% of the total amount including tax.
Free rescheduling if notified at least 20 days in advance (subject to available slots).
9.2 Consumers
Subject to the right of withdrawal (Article 8):
- the cancellation/postponement conditions displayed at the time of booking or above apply insofar as they comply with consumer law;
- an unexcused absence from a reserved and paid session may result in the loss of the slot without automatic rescheduling, unless otherwise agreed by Conseil Croissance;
- any clause contrary to the mandatory provisions is deemed unwritten.
Force majeure: postponement or cancellation without unjustified costs, in accordance with applicable law.
Article 10 – Intellectual Property
Conseil Croissance retains ownership of all documents, methodology and tools, and content produced. The Client has a personal and internal right of use as per the contract. Any external distribution or modification without written authorization is prohibited.
Article 11 – Confidentiality and personal data
The information exchanged is confidential during the mission and for 2 years afterwards, unless otherwise agreed or required by law.
Personal data is processed in accordance with the website's Privacy Policy and the GDPR. To exercise your rights: carolechabalier@conseilcroissance.com.
Article 12 – Liability
Reasonable-efforts obligation. Conseil Croissance cannot be held liable for any failure on the part of the Client, force majeure, delay attributable to the Client, or improper use of the recommendations.
Professionals: except in cases of gross negligence or fraud, liability is limited to 30% of the total amount including VAT of the service concerned.
Consumers: no clause may reduce the mandatory rights of the Consumer; limitations of liability apply only to the extent permitted by law.
Article 13 – Termination
In the event of a serious breach that remains unremedied within 30 days of formal notice, the other party may terminate the agreement. Payments for services already rendered will still be due.
Early termination by the professional Client: 15 days ' notice + payment for services rendered and expenses incurred, unless otherwise agreed.
For the Consumer: there is also the right of withdrawal and legal recourse.
Article 14 – Commercial References
The professional Client authorizes the use of its name/logo as a reference for 3 years after the end of the contract, unless it objects in writing.
For Consumers: no publication of names without prior express agreement.
Article 15 – Consumer Mediation (Consumers)
In accordance with Articles L611-1 et seq. of the Consumer Code, the Consumer may have recourse, free of charge, to a consumer mediator with a view to the amicable resolution of a dispute.
Mediator: CM2C
https://www.cm2c.net CM2C,
49 rue de Ponthieu, 75008 Paris
contact@cm2c.net - 01 89 47 00 14
The Client must first submit a written complaint to Conseil Croissance. Mediation may be initiated if the complaint is not resolved within a reasonable timeframe (generally 1 to 2 months).
European online dispute resolution platform: https://ec.europa.eu/consumers/odr
Article 16 – Applicable Law and Disputes
French law.
An amicable solution must be sought first.
- Professionals: in the absence of an agreement, the Commercial Court of Bourg-en-Bresse has jurisdiction.
- Consumers: The Consumer may bring an action either before one of the courts with territorial jurisdiction under the Code of Civil Procedure, or before the court of the place where they resided at the time the contract was concluded or the harmful event occurred, in accordance with the protective rules of consumer law. Any clause conferring exclusive jurisdiction to the contrary is unenforceable against the Consumer.
Article 17 – General Provisions
If one clause is declared invalid, the others remain in effect. Failure to enforce a provision does not constitute a waiver.
Terms and Conditions version 12/09/2026.